12. If you don't already, learn to love to travel.
Love traveling and staying in hotels. In the air. In the car. By train. By foot. If you don't, there is really no reason for you to be in hospitality.
When your experience is good, you can copy ideas and add them to your sales pitches and your operation.
When it's bad, you will develop empathy. You know what to do for your own guests and how to sell to clients because you can honestly say you know what it's like to be delayed for 24 hours in Cleveland, have slept on the floor of the airport, to haven't eaten since the pretzels and free gingerale eight hours before, and to finally make it to your destination.... minus all of your baggage because it was lost by the airline.
I say learn to love it because somedays it doesn't come naturally.
So get going, get out there. Go on, git.
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