16. Not every piece of business is right for your hotel.
By and large, most of the hotels I have worked at or stayed at are non-smoking. You can imagine how many issues we run into with groups and business travelers who have a healthy nicotine addiction and just can't help themselves, or suddenly forget how to read. While most of this can be worked out with visable postings and education of the non-smoking policies, in one recent case, we actually had to terminate an entire business relationship with an account whose guests continued to commit repeat offenses every week.
This is purely an example, and I am not saying termination of business relationships should be taken lightly. However, not all business is something you should be taking, and if you are a salesperson, your concern should revolve more around what make sense from a business standpoint as opposed to closing a deal just so that you can hit your numbers and make a bonus.
Use discernment and try to imagine if you were the housekeeper or front desk agent who services your guests. Prepare your team and communicate unusual guests requests when possible, but remember that it is also okay to sometimes just say no.
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