Monday, October 18, 2010

Sweet Sixteen: 16 Years in Hospitality - #15 of 16

15.  Speak Up.

If something isn't right -- in fact it's really, really bad -- and you know it, you need to say something.  Your silence could implicate you, and worse, you could be held accountable for someone else's mistakes or their malfeasance.  If something is wrong and it involves your client, don't wait for them to say something you.  Honest is the best policy.  I've said before you are always better off doing the hard thing especially if it is the right thing.

Is it your boss?  Scared to say something?  I get it.  I've heard that most CEO's would appreciate an anonymous yet politically correct letter and send it from an anonymous email account.  It educates them about a situation they may not have known about, and yet it releases them from lengthy internal investigations when it's a formal complaint.  Your call.  You know what you need to do.

No comments:

Post a Comment